Resource hub

• Step Change – 0800 138 1111

Step change provide free and expert advice, Monday to Friday, from 8:00 to 16:00. They can help to look at your budget and recommend a range of practical solutions based on your situation.

• Help Through Hardship – 0808 208 2138

The Help through Hardship helpline is a free phone service delivered by Trussell in partnership with Citizens Advice. Their advisers support people who are worried about money and are there to help you access the support you need. 

• The money helper service – 0800 011 3797

The money helper advice service was set up by the government to offer free and impartial money advice. They can support you with advice and guides to help improve your finances, as well as tools and calculators to keep track and plan ahead.

• National Debtline – 0808 808 4000

National Debtline provides free advice and resources to help people deal with their debts.

Did you know?

If you’re struggling with serious debt issues, you can now get two months ‘breathing space’ The new scheme aims to help relieve some of the pressure of dealing with your people you owe money too, so you can focus on getting debt advice without worrying about being chased for payment or incurring extra charges. If someone is receiving mental health crisis treatment, they can get a longer grace period, which lasts as long as their treatment plus a further 30 days.

You have to apply for this support and there are rules on who can receive this help. Visit step change for more information.

If you need urgent support, please contact First Response on 0800 952 1181. This service is open 24hours a day, seven days a week. 

Safe Spaces is a crisis support service for anyone aged 7 or over. From 12:00pm (mid-day) to 02:30am. To access, call First Response and ask for ‘Safe Spaces’.

• Shout – Text  SHOUT to 85258.

Free, confidential, crisis support, 24 hours a day, seven days a week. Text only service.

• Guide-line 08001 884 884

Open from 8:00 – 00:00 (midnight) for emotional, confidential support.

• Samaritans – 116 123

Free confidential support 24 hours a day, seven days a week.

• Calm – 0800 58 58 58

Open from 17:00 – 00:00 (midnight) daily. This service is for men only.

If you, or someone you know are at immediate risk; always call 999.

If you or someone you love is struggling with addiction, please take the time to contact the below organisations. They are services that understand and would like to help.

• New Vision – 07950 916161
• Project 6 – 01353 610180
• Change, Grow, Live (CGL) – 01274 296023
• The Bridge Project – 01274 723863
• Oasis Recovery (rehab centre, for drugs and alcohol) – 020 3733 5467

If you are in danger but unable to speak, call 999 and if you can, cough or tap the handset if it is a landline. If you are calling from a mobile, call 999 and press 55 – this lets the police know that you are in danger and they can try to trace your call. DO NOT HANG UP.

Victims

• Survive and Thrive – 0808 2800 999

Free helpline, open Monday to Friday 09:30 to 16:30. 

They can help with, emergency safe refuge, support for children and families, counselling services, early intervention and prevention, professional referrals

• Anah Project – 0300 102 1625

They can help BAME women fleeing any form of abuse. Refuge/safe house, accept women from all over the UK, assigned support worker, support with health and wellbeing, training, education and employment.

• Men standing up – 0300 3030 167

Support for male victims of domestic abuse. They offer emotional support, emergency accommodation for men needing immediate support, term supported accommodation with a housing officer.

• Ben’s Place at Survivors West Yorkshire – 07393 140250

Specialist support for men who have suffered sexual abuse. They can connect survivors and their supporters to professional services. Call or text their phone.

• Bradford Rape Crisis & Sexual Abuse Survivors Service – 0800 448 0710

Free specialist support for girls aged 13 and over, who have experienced sexual violence at any time in their lives. This includes rape, sexual assault, childhood sexual abuse, forced marriage, so-called honour based violence, female genital mutilation, trafficking and sexual exploitation. They can help with counselling, independent advisors, Jyoti (specialist services for BAME women/girls, advocacy and support for asylum seeking and trafficked women.)

• Galop – 0800 999 5428

Specialist LGBTQIA+ anti-abuse charity. Available weekdays 10:00 – 17:00 on Monday, Tuesday and Friday, or 10:00 – 20:00 Wednesday and Thursdays.

Perpetrators (people doing it)

It is very difficult to admit that you are using controlling and/or abusive behaviours. Below are some charities that can speak with you and help you to take the necessary steps to change. They will not judge you, they just want to help you, with all types of abuse.

• Survive and Thrive – 0808 2800 999
• Respect – 0808 802 4040

Families of victims or perpetrators

• Ben’s Place at Survivors West Yorkshire – 07393 140250

Specialist support for men who have suffered sexual abuse. They can connect survivors and their supporters to professional services. Call or text their phone.

• Survive and Thrive – 0808 2800 999

Stalking

If you are walking alone in an unfamiliar area, if you feel scared or unsafe, download the WalkSafe App, take a look at their website for more information.

• Suzy Lamplugh Trust – 0808 802 0300

Free national stalking helpline, open Monday – Friday, 09:30 to 16:30. A place to get information, advice and support for people who are being stalked; whether that be in person, online and from a stranger or someone they know.

Well Together provides a range of interesting, sociable, health-led activities delivered by volunteers. All activities are free and run across Bradford, Airedale, Wharfedale and Craven, in wheelchair-accessible venues. There are many groups available, including crafting, peer support and walking, and there are no limits to how many of these you can join.

Well Together is for adults aged 18 years or over and welcome service users with long term health conditions. They do ask that people must be independent enough to leave their home un-aided and be well enough to access an activity in the local community run by a volunteer.

To access this service, call 01274 259190

Benefits – useful numbers

Universal Credit – 0800 328 5644

Carers allowance – 0800 731 0297

Pension Credit – 0800 731 0469

Council Tax reduction – 01274 432772

Personal Independence Payment (PIP) claims – 0800 917 2222

PIP enquiries, complaints, appeals, changes – 0800 121 4433

Disability Living Allowance – 0800 121 4600

Attendance Allowance – 0800 731 0122

Financial assistance in an emergency

• Universal Credit Advance payment – 0800 328 5644

If you need help to pay your bills or cover other costs while you wait for your first Universal Credit payment, you can apply to get an advance. The most you can get as an advance is the amount of your first estimated payment

• Budgeting loan – 0800 169 0140

A budgeting loan can help pay for furniture, household items, clothing and footwear, rent in advance or costs linked to moving house, costs linked to getting a new job, funeral costs.

• Discretionary Housing payments – 01274 437722 

Discretionary Housing payments are additional payments to help with rent or housing costs. This includes, rent shortfalls, rent arrears, rent deposit/bond/rent in advance, and other eligible housing costs. It does not include charges included in your rent – i.e. fuel, water, food. 

You must be in receipt of either housing benefit or the housing element of Universal Credit to apply.

• Bradford District Credit Union – 01274 434100

You may be able to get a loan from Credit Union, which has much lower interest rates and affordable repayments and no hidden fees. Poorer credit scores doesn’t mean that they cannot lend to you, contact them for more information.

Gamble Aware – 0808 8020 133

They offer free, confidential help and support to anyone who is worried about their, or someone else’s gambling. 

If you believe someone is at an immediate risk of harm, always call 999.

Child

If you are concerned about the safety or wellbeing of a child in the Bradford District, call Childrens Social Care on 01274 435600.

Adult

If you are worried about an adult that has care and support needs and they may be at the risk of abuse, harm or neglect, please call the adult safeguarding team on 01274 431077.

If your concerns are out of office hours (8:30 – 17:00, Monday to Friday) please call the Social Services emergency Duty team on, 01274 431010.

• Bradford Bereavement Support – 01274 619522

For anyone aged 16 or over, within the Bradford District. Free, confidential service for all.

• Cruse Bereavement – 0808 808 1677

Cruse offers support after the death of someone. Counselling can be on a one-to-one basis or in group sessions. Pre-bereavement help also offered.

• Child Bereavement – 0800 028 840 / 01494 568900

Child Bereavement supports families when a baby or child (of any age) dies or is dying, or when a child is facing bereavement. 

• Marie Curie – 01274 337000

Marie Curie supports children, young people, families, adults and carers when someone has died or is dying. 

• The Lullaby Trust 0808 802 6868

The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families.

• Bradford Council have a list of emergency food providers on their website, this can be found here. The website has addresses and contact details of each provider.
• If you are looking for free and low cost meals that are made for you, please take a look at the most recent timetable here. The address for each provider is also on this page.